No-one ever said that Process Improvement was easy but there’s no reason why we have to make quite so hard. By understanding some basic principles it is possible to give ourselves a fighting chance of success. Gerald Weinberg famously said: “No matter what the problem is, it's always a people problem”, so it might make a bit of sense to start looking at some fundamental people problems which

In the last three posts I've been looking at some of the issues facing Quality Teams in an Application Development and Maintenance environment, and some of the ways that these teams and their organisations can get more value from quality related activities. In this final part I want to consider more problem areas, management and measurement. These two areas are crucially interwoven as we shall see

In the past couple of posts I've tried to set out my stall and ask the question about how organisations can get the best out of their quality departments. It's a double sided question, because it's primarily aimed at quality staff, namely how can you add value to the organisation through your activities?My overriding observation about quality teams that I've worked with over the years is that they