Continuing on the theme of 7 Deadly Sin of Process Improvement and Change, my second deadly sin is Inertia, the tendency to do nothing or to remain unchanged. Inertia may be caused by a number of things including fear, ignorance, lack of confidence, uncertainty but it has the same effects regardless of the cause. At best, inertia will lead to nothing happening at all - a kind of nothing ventured, nothing

Just over three years ago I posted an article on this blog called 7 Deadly Sins of Process Improvement (or Change Management). It recently dawned on me that, although I said I would expand on the 'sins' I mentioned in the original post, I never got around to it, so I'm now trying to make amends for that oversight!  The first of my deadly sins is arrogance. Arrogance is defined as “having or revealing

In my previous post I proffered up some suggestions as to why many organisational Quality Management Systems end up as Quality Management Shambles. My hypothesis is that too many management systems (quality or otherwise!) are created for the wrong reasons, and generally get created without due care and attention to quality principles, systems principles or architectural and design principles. Over